We are a leading global provider of mystery shopping and customer satisfaction surveys.
For over 30 years we have helped our clients to measure the performance of their employees and channel partners and to improve engagement with their customers.
In this short video Jamie Thorpe, Head of Relationship and Commercial at Grass Roots Measurement outlines the benefits of using performance measurement techniques, such as mystery shopping and customer satisfaction surveys, to help differentiate the customer experience.
It includes vox pops from consumers on the 'high street' illustrating what is important to them in terms of customer service and explains how we work with clients to drive performance improvement.
The video is a taster of our expertise -gained from over 30 years of delivering tailored solutions for our clients.